ola - say they take action but do they do anything?

Open email : reverse chronlogical, read from the bottom :


what exactly happened to the driver? was he not given work for n days? How many days? what does the bad driver list mean?  i heard from a friend too of his bad experience. now i use uber. wondering when i will use the ola money i have charged and kept. not trustworthy - the drivers nor the action u say you have taken - nothing specific or meaningful

Regards,
Tushar Kapila

On Thu, Jul 9, 2015 at 2:49 PM, Ola Support email <support@olacabs.com> wrote:

Ola Tushar,

Sorry for the delay in response.

We sincerely apologize for the hassle you have gone through regarding this booking.

We take our customer complaints seriously and we appreciate that you brought this issue to our attention, we believe the cause of the unsatisfactory and unfortunate result was due to driver has failed to pick up.

The driver has been penalized and is included in our driver bad list, also we shall give strict warning to him. We really do not want our customers to face any inconvenience.

We've made it very clear that these instance would never be accepted. We know how disappointing it could when you are not getting the expected service from us. We would have felt the same if it would have happen to us. We are working on everything possible to ensure situations like these are minimized.

We deeply value your relationship with Ola and are committed to providing you with the highest level of service, simply because our customers deserve the best.

If you have any concerns, please feel free to discuss it with us at suxxxt@olacabs.com.

Regards,

Ashw...

Customer Support

Ola

On Sat, 11 Apr at 6:08 PM , Ola Support email

Ola Tushar,

Thank you for writing in.

We regret the inconvenience caused. We shall forward this to the concerned team and get this checked.

If there's anything else we can help you with, please feel free to contact us on 3355 3355 (please add your city code before the number). You can also drop us an email at support@olacabs.com

Regards,

Customer Support

Olacabs

On Sat, 11 Apr at 2:54 PM , Tushar.kapila  wrote:

NP one called or came. How complete?
(Trip said was complete when driver never picked up, just marked start and end)

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