Meru cabs is pretty bad (never has cabs, not ready for short journeys) and now it seems that Olacabs in Bangalore is going the same way. Drivers who are not willing to listen to simple instructions on coming to your house; parking 500 meters away and expecting you to come to them in the rain, with your one year old!
Suggestions and feedback:
1. CRN 2247644 had a bad driver this journey, had to spend 15 minutes on phone to explain very easy location : "Select hotel, Shivajinagar" which any auto driver in this area will tell you. It is a landmark in the middle of the city.
Then he could not get how to get to my house from there, even though it is one turn and 300 meters away (on a one way, so just has to drive straight and take first left turn!)
Suggestion : You really need to improve your mobile app so it takes approximate location from GPS but let's us fine tune location by 4-500 meters and remembers that so next time we can choose that pre configured pick up location. This will save your drivers time and hence make you more money in the long term. You should really show this to your higher management. I have had this kind of driver from Ola before too so it is not an isolated incident.
2. the driver then started the meter before waiting even 2 minutes, I thought it is 15 minutes free? Anyway the worst was : when we told him to wait he told my wife there is no waiting! When she told him to keep quiet and we know the rules he waited. Then on journey end the total wait time was 33 minutes and after mobile discount bill was Rs213/- (can see bill below); but he insisted that there is no discount on wait time and wanted me to call your customer care. I refused open my e-mail on phone and showed him same bill, then he went away. But it was a bad experience and am pained to think he will cheat others, especially women traveling alone. Should take action and educate all your drivers on rates, especially this one.
{Get 10% off by booking on their mobile app)
Ola Invoice No. 2247644
20 May, 2013
*Minimum bill of ₹ 200 for the first 8 kms. and ₹ 16/km therafter. Wait time charges at ₹ 2 per min after first 15 minutes, includes waiting time during the trip.
Total Bill Payable is inclusive of service tax. Toll and parking extra. www.olacabs.com.
Suggestions and feedback:
1. CRN 2247644 had a bad driver this journey, had to spend 15 minutes on phone to explain very easy location : "Select hotel, Shivajinagar" which any auto driver in this area will tell you. It is a landmark in the middle of the city.
Then he could not get how to get to my house from there, even though it is one turn and 300 meters away (on a one way, so just has to drive straight and take first left turn!)
Suggestion : You really need to improve your mobile app so it takes approximate location from GPS but let's us fine tune location by 4-500 meters and remembers that so next time we can choose that pre configured pick up location. This will save your drivers time and hence make you more money in the long term. You should really show this to your higher management. I have had this kind of driver from Ola before too so it is not an isolated incident.
2. the driver then started the meter before waiting even 2 minutes, I thought it is 15 minutes free? Anyway the worst was : when we told him to wait he told my wife there is no waiting! When she told him to keep quiet and we know the rules he waited. Then on journey end the total wait time was 33 minutes and after mobile discount bill was Rs213/- (can see bill below); but he insisted that there is no discount on wait time and wanted me to call your customer care. I refused open my e-mail on phone and showed him same bill, then he went away. But it was a bad experience and am pained to think he will cheat others, especially women traveling alone. Should take action and educate all your drivers on rates, especially this one.
{Get 10% off by booking on their mobile app)
20 May, 2013
Ride Details | |
| You Saved ₹23.0 on this Ola Ride! | |
| Distance Travelled | 4.7 km (at ₹ 16.0 per km after first 8 kms ) |
| Wait Time | 33.0 min (at ₹ 2.0 per min after first 15 mins ) |
Fare Details (₹) | |
| Total Bill Payable | 213* |
| Service Tax | |
| Service Tax | 9.74 |
| Education Cess | 0.19 |
| SHE Cess | 0.1 |
Payment Details (₹) | |
| Total Paid | 213 |
| Balance Due | 0 |
Booking Details | |
| Service Type | Bangalore, City Taxi, Economy sedan |
| Booking Date | 20 May, 2013, 07:52 pm |
| Pickup Date | 20 May, 2013, 08:37 pm |
*Minimum bill of ₹ 200 for the first 8 kms. and ₹ 16/km therafter. Wait time charges at ₹ 2 per min after first 15 minutes, includes waiting time during the trip.
Total Bill Payable is inclusive of service tax. Toll and parking extra. www.olacabs.com.
1 comment:
Not that others are great. Have had issues with 1-2 Uber drivers, but that is out of 30 odd rides. TaxiForeSure - most drivers are really hard to work with. Open letter to taxiFor Sure , after getting a bill for a cancelled trip ! (looks like driver 'started' and ended trip even though i tried to cancel it when he did not show up even after 25minutes and app said 2 km away, at 3pm - so could not have been crowded. This trip never happened. Driver called 3 times. My office is near Manipal center, opp Cubbon - Dickenson road intersection. But he still could not find it/ be there even after 20 minutes, even though he was 2km away. and there was no traffic jam. either he was taking a break or he does not know this part of Blr at all. he called 3 times, and 3rd time i said listen just ask some auto guy for Manipal center directions. the arrow on app also had correct point so cant understand why your drivers cant follow it? bad training or bad app? today also waited 25 minutes for taxi that said was 2km away - Indira nagar 12th main. finally he came and said he passed there before but the address was wrong. the point on my phone was fine to me . Daddy deli 12 main.
I prefer Uber drivers. double the cost, but for a short distance they are not so much extra, but less headache and time wasted.
Regards,
Tushar Kapila
On Wed, Dec 24, 2014 at 3:28 PM, TaxiForSure.com wrote:
Taxi
Booking Confirmation
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Hi Tushar K. Ela, thanks for booking with us.
Trip#5 TFS-PP-C6886387
Dickenson Road
Arrow
Chinnaswamy Stadium
45/7, Dickenson Road, Yellappa Chetty Layout, Ulsoor, Bengaluru, Karnataka 560001, India
2, Union St, Bengaluru, India
Tata Indica
AC
Rs.49.00 for 4 km
Rs.14.00 per extra km
3:15 p.m.
Wed, 24 Dec 2014
*The driver's details will be sent to you 15mins prior to pick up time.
Extra Charges:
* Maximum of 4 passengers allowed for Indica & Sedan.
* Cancellation charges of Rs.100 applicable if cancelled within 30 mins of pickup time.
* Any Toll, Parking, as applicable.
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